Good service

I walked out of Adidas shop yesterday with a new pair of running shoes and a sports jacket. Of course I didn't walk in with the intention to buy anything in the first place. Well, here's how it all started...

Last Saturday, after inspecting containers at the yard, I stopped by the mall to buy groceries. As I walked past the brightly lit Adidas shop, a spiffy black sports jacket caught my eye. Alas, they only had a 'Small' size.

The efficient sales staff made a quick check and offered, "You can find larger sizes in our other outlets or we can bring them here for you."

Wow, I was impressed but in a non-committal way, I said, "Thanks very much, but I don't really live around here, so I can't promise I can come by soon."

"No worries. We'll transfer the stock here and inform you when it arrives in 3 days. It's fine if you can't come or if you don't buy eventually."

Surprise! I received a call from the store yesterday informing me of the jacket's arrival. So, I dropped by the store after work. We're all efficient people here. :-)

The jacket fits me perfectly. I looked around and decided to try some running shoes. Now, this Adidas guy is an epitome of good service. He's a non-pushy, quiet and unobtrusive kind of guy who gives me space, yet miraculously appears before me when I needed help.

He impressed me with his product knowledge, good attitude and sincerity. He's also a tireless worker who would not hesitate to bring out many models and sizes for me to try. He's always attentive and wearing a smile.

With his help and advice, I felt that I had made the wisest purchase in a long time. In the past, I had simply bought my running shoes without any consideration for my poor feet that bore the brunt of all the pounding. I'm lucky this time.

Naturally, I left the store with a big smile and I'm still smiling the morning after. That little guy really left a big impression. Well done!