I spent an hour at the depot this morning, walking in the dusty yard that was undergoing paving works and ended up covered in a layer of dust.
While I was driving back, I couldn't answer the calls that came in on my brand new phone. Maybe the headset's faulty. Since I had 30 minutes to spare before picking up the kids, I decided to stop by Nokia Centre to get the headset replaced.
I did a mental calculation. If I parked my car nearby at 12pm, it would take me 5 minutes to walk to Nokia. Assuming I spend 10 minutes at Nokia, I have 15 minutes to walk back to the car, get lunch and drive to SK's school. That sounds good.
I parked and walked quickly to Nokia. All the counters were busy but I was the next in line. So far, so good. I waited and waited. The counter staff were dawdling, moving at snail speed. The customers were asking too many questions. Will everyone hurry up please.
Just when I was about to give up, the counter staff beckoned. I rushed over and blurted out "I just bought this yesterday and it's not working. Can I get a replacement?"
The staff looked at me and before she could utter a word, I said "I'm sorry but I am running out of time! Please hurry!" She started talking very s.l.o.w.l.y, "I have to check.... not sure if we have any stock...did you bring the receipt or warranty card?"
I almost lost my cool, "Look, it's not even my fault! It's brand new and I didn't know it's not working until an hour ago when I couldn't answer my calls!" I started digging for my wallet for the receipt.
I know it wasn't her fault that I was running late or that I was hungry cos all I had for breakfast was a banana, or that I was covered in grime and that I was parked too far away and that I had to buy lunch, and pick not one, but two boys from different schools, then get home, shower, change and get back to the office again!
But almost immediately, I felt bad for almost losing my cool. I felt so bad that I was an ugly customer and felt sorry that as a support staff, she had to put up with someone like me.
I ended up keeping myself in check, and I didn't get a replacement. I was asked to fill in a form (which I did very quickly) to reserve a new headset as they had none in the store.
Though I managed to pick the kids up on time, I am still wondering why I let myself be stressed up over these little things. Haven't I been preaching about smelling the roses and not sweating over the small stuff?
Oh well, maybe I was just hungry. A hungry woman is an angry woman. Still there is no excuse...