Happy ending

I bought myself a new pair of sunglasses last Friday and I left it in my car so that I can wear it while driving.

To my horror, when I wore it today, it didn’t fit my face anymore. The scorching sun must have caused it to warp.

So, I took some time off today and brought it back to the shop in town, half expecting scornful looks from sales people telling me there’s nothing they can do about it. I shouldn’t be feeling this way but you know how enthusiastic some sales people are when it comes to selling but the after sales service is just non existent?

I walked into Paris Miki and was greeted with smiling faces. So far, so good. I whipped out my glasses and they sprang into action. Yup, it’s warped alright but no problem, we’ll fix it right away! No questions asked. After shaping and washing, I tried it on and it’s back to normal!

Encouraged by their positive attitude, I brought out my old pair of shades for adjustment. No problem too. It was adjusted, washed and handed back to me with a smile.

I walked out of the shop feeling so impressed that I prompty visited their website http://www.parismiki.com.sg/ to find out more about their company when I got back.

Founded in Japan in 1930, Paris Miki has always placed great importance in training their staff. They even have a school to train them from eyecare theory to technical knowledge and customer service.

They have achieved what they've set out to do. I wish other retailers would learn from them too.